Return & Refund Policy

Last updated: October 17, 2026

At Diwali Essentials, all orders are subject to a strict No Change-of-Mind Returns or Exchanges Policy.

1. No Returns or Exchanges for Change of Mind

All purchases are final once dispatched.

We do not accept voluntary returns, exchanges or refunds for reasons including:

• Change of mind after purchase.

• No longer needing the product.

• Personal preferences regarding colour, design or appearance where the product matches its description.

• Ordering incorrect quantities or unwanted items.

• Refusing delivery without a valid reason.

2. Order Cancellation

Cancellation requests must be submitted before dispatch. Requests made after dispatch will generally not be accepted, except where applicable law requires otherwise.

3. Damaged, Defective or Incorrect Products

Our no-change-of-mind policy does not affect rights available under applicable consumer protection laws.

If you receive a damaged, defective, incorrect, incomplete or materially misdescribed product, contact us promptly.

Provide your order number, a description of the issue and photographs where reasonably available.

We will assess the complaint and provide any remedy required under applicable law, including replacement, correction, return or refund where applicable.

4. Refund Processing

Where a refund is legally required or otherwise approved, we will process it through the original payment method where feasible, or another agreed lawful method.

Payment providers and banks may require additional processing time.

5. Consumer Rights

Nothing in this policy limits or excludes rights that cannot legally be waived, including remedies concerning defective, misdescribed or qualifying late-delivered goods.

6. Contact Information

For order-related concerns:

Email: helpdesk@diwaliessentials.shop

Phone: +91 8130704645 / +91 9810614836

Website: https://diwaliessentials.shop