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Shipping policy

Shipping Policy

Last updated: October 17, 2026

1. Shipping Locations

Diwali Essentials currently delivers only to serviceable addresses within India.

We do not offer international shipping.

2. Free Shipping

FREE STANDARD SHIPPING ON FULLY PREPAID ORDERS

All eligible fully prepaid orders within India have a standard shipping charge of ₹0.

No additional standard delivery fee is charged for these orders.

3. Processing and Delivery Times

Order processing: 1-2 days

Estimated delivery: 5-7 days

Delivery timelines may vary depending on the PIN code, courier serviceability and order processing.

Delivery estimates must be communicated before purchase.

If a material delay occurs, we will inform affected customers and provide the options required by applicable consumer law.

4. Shipment Tracking

Where tracking is available, the tracking details will be shared through the customer's order contact information.

5. Failed Deliveries

Customers are responsible for providing accurate delivery addresses and reachable contact numbers.

If an attempted delivery is unsuccessful, customers may contact our support team for assistance.

Any applicable additional delivery charge will be disclosed before it is collected.

6. Damaged, Incorrect or Missing Deliveries

If a package arrives damaged, contains incorrect products or has missing items, customers should contact us promptly.

We will assess and resolve the issue in accordance with applicable consumer laws and our Return & Refund Policy.

7. Shipping Support

Email: helpdesk@diwaliessentials.shop

Phone: +91 8130704645 / +91 9810614836

Website: https://diwaliessentials.shop